Last updated: 29 Aug 24

This Refunds and Returns Policy outlines the terms and conditions for returns and refunds for products purchased from K&M Metering through our website https://kandmmetering.com.au/.

Manufacturer’s Warranty

1. All devices purchased from us are covered by the manufacturer’s warranty. The terms and duration of this warranty may vary depending on the specific product.
2. Please note that physical damage, lost, or stolen devices are generally not covered under the manufacturer’s warranty. For specific details about what is covered, please refer to the warranty information provided with your product.

Refund Policy

1. We do not provide refunds for change of mind unless you are within any cooling-off periods as required under Australian Consumer Law.

2. If you believe you are entitled to a refund under Australian Consumer Law, please contact us to discuss your situation.

Dead on Arrival (DOA) Policy

1. If your item arrives dead on arrival (DOA), please contact us immediately so we can help you resolve the issue. The DOA period relates to device failure within 48 hours of receipt.

2. To report a DOA item, please contact our customer service team at malcolm@kandmmetering.com.au within 48 hours of receiving your product.

3. We may require you to provide proof of purchase and documentation of the issue before processing a replacement or refund for DOA items.

How to Return an Item

If you need to return an item due to a warranty claim or DOA issue:

1. Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging, if possible.
3. Include a copy of your proof of purchase and the RMA number.
4. Ship the item to the address provided by our customer service team.

Please note that shipping costs for returns may be your responsibility unless the return is due to our error or a breach of Australian Consumer Law guarantees.

Processing of Returns and Refunds

1. Once we receive your return, we will inspect the item and notify you of the status of your refund or replacement.
2. If approved, refunds will be processed to the original method of payment within 20 business days.

Contact Us

If you have any questions about this Refunds and Returns Policy, please contact us at: malcolm@kandmmetering.com We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.